Refund Policy

Welcome to STELLARVAULT. We strive to provide high-quality services. In case you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 30 calendar days to request a refund from the date you received your service. To be eligible for a refund, your request must be submitted within this timeframe and provide valid reasons for dissatisfaction with the service.

Process

1. To initiate a refund request, please contact our support team at [email protected] with your order details and reason for the refund.
2. Our team will review your request and get back to you within 48 hours to confirm eligibility and further steps.
3. If approved, refunds will be processed within 5-7 business days and a credit will automatically be applied to your original method of payment.

Exceptions

Certain services may not be eligible for refunds if they have been utilized or consumed beyond a certain limit. Please refer to the specific terms and conditions related to each service.

Contact Us

If you have any questions about our refund policy, please contact us:

Email: [email protected]

Phone: +254 701 234 567